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Website hosting and maintenance
A website is not finished when it launches — it needs to run fast, securely and stay up to date. From CZK 390 a month: hosting on a global edge network, a stored release history with a return to an earlier version usually within a minute, a response to an outage within two hours between 8am and 8pm, weekends included and 30 minutes of small changes a month included. On the Plus plan, two hours of changes, a monthly report and, after two years, a new look for the site.
You can leave at any time
Video transcript
What if you decide to leave in a year? Once you have paid, you get an exclusive licence to the website. We hand over the source code and all the logins, so you can upload the site to any hosting you like. I am Tomáš from Malý velký web. We build websites to measure, from clean code — with no cumbersome system that would have to be updated all the time. That is why the site works even without maintenance. You order maintenance only if you want it. Write me two sentences about what your website should do. Within twenty-four hours I will send you a price, a package and a date. It is free and commits you to nothing.
Website maintenance means we look after the technical side. You have the certainty that the site runs fast, is secure, backed up and up to date — and when a small change is needed, you just write.
What is included
- Hosting on a global edge network — depending on its operating settings, the network serves the site from a suitable node, which usually shortens loading time. We put the specific provider in the contract, so you have it in black and white. An SSL certificate (https) and its automatic renewal are included
- Release history — every release of the site stays stored and you can go back to any earlier one, usually within a minute. No waiting for a nightly backup
- Ongoing maintenance of the libraries and tools the site is built with — we roll out updates once we have checked they are stable and secure
- Outage response — if the site is down, just call or write; between 8am and 8pm, weekends included, we usually respond within two hours
- 30 minutes of small changes a month — what exactly fits into them is set out below
- A response within 24 hours on working days, and within two hours for an outage — details below
Two plans
Most small sites are fine with Basic. Plus is worth it for anyone who really does change the content — and who likes the idea that the site will not look dated after two years.
| Basic | Plusmore changes and a redesign | |
|---|---|---|
| Price | CZK 390a month | CZK 890a month |
| Hosting on a global edge network, SSL and its automatic renewal | yes | yes |
| Stored release history and return to an earlier version | yes | yes |
| Environment updates and security patches | yes | yes |
| Outage response within two hours (8am–8pm, weekends included) | yes | yes |
| Response to a request | within 24 hours on working days | within 24 hours on working days |
| Small changes included | 30 minutes a month | 2 hours a month |
| Monthly report on traffic and enquiries | — | yes |
| Website redesign after two years | — | included |
What a redesign after two years means. After twenty-four paid months on the Plus plan, the site gets a new look reflecting where design has moved in the meantime — typography, colours, the layout of the sections. The content, the address and the page structure stay, so you do not lose your search positions. It is not a new site from scratch: new subpages, an e-shop or new features are a separate job and we price them up front.
What “30 minutes of changes” is and what it is not
Half an hour sounds vague, so here it is with examples. Thirty minutes covers typically one to three of these things a month:
- Rewriting the text in a paragraph or in the price list, changing a phone number, opening hours or an address
- Swapping a photo, adding two or three photos to the gallery
- Adding or removing an item in the price list, in the list of services, in the references
- Adding or fixing a link, correcting a typo, adding a question to the FAQ section
- Publishing an article from finished text you supply
Beyond that is everything that changes the structure or creates a new feature: a new subpage, a new section on an existing page, a change of layout, a new form, an integration with another service, writing copy for you or editing photos. We price these up front — you learn the amount before we start on them, and you will never get an invoice for something you did not approve.
Unused time does not carry over to the next month. Anyone who knows they will need more should take the Plus plan with two hours a month straight away. Above five hours we agree a fixed amount, which works out cheaper than pricing each item separately.
How quickly we respond
| Situation | When we reply by | When we deal with it by |
|---|---|---|
| The site is down or an order or form cannot be sent | within 2 hours between 8am and 8pm, otherwise in the morning | immediately and continuously until it is running |
| Something is broken, but the site works (a broken link, a layout gone wrong) | within 24 hours on working days | within two working days |
| A small change from the list above | within 24 hours on working days | within three working days |
| A larger change beyond that | within 24 hours, with a price and a date | as agreed |
We are a small company, not round-the-clock support with a dispatch desk — and we say so straight. We respond to an outage outside working hours and at weekends too, but not at night. If you need guaranteed 24/7 availability with penalties for failing it, you will need a larger supplier, and we will tell you that at the first meeting rather than promising something we cannot carry.
Why bother with it
- An un-updated website is an easy target — attacks on known holes in old libraries run automatically, nobody has to single you out
- When the site is down, the enquiry does not arrive — which is why we respond to outages at weekends too
- You save time — technical worries are not your job
The price of maintenance
Hosting and maintenance start at CZK 390 a month. That amount includes everything on the list above, plus thirty minutes of changes. Anyone who changes content regularly takes the Plus plan at CZK 890 a month: two hours of changes, a monthly report and a redesign after two years included. For an e-shop or a larger scope we agree the scope and the price up front. No multi-year commitment; a month’s notice is enough to cancel.
We promise a fair amount for CZK 390 a month, so it is only fair to explain how that can work out. The great majority of that amount is not labour but running costs: the sites we build are statically generated, run without a database and without dozens of plugins, so modest server resources carry them, and release history and SSL renewal run automatically for every site at once. The only manual work is that remaining half-hour of changes and responding to a problem — and on average across clients that evens out, because in most months nobody needs anything. If it turned the other way for you and half an hour regularly stopped being enough, we would come to you with a proposal for a larger scope, instead of quietly cutting the service back. That is the whole business model; there is no trick in it.
If your website is still being built with us, part of the running cost is already paid: on the Business package the first three months are included, on Complete a full twelve (that is CZK 4,680). Anyone paying for the site monthly has hosting and maintenance included for the whole instalment period. An overview of the packages is in the article Price calculator How much a website costs.
Frequently asked questions
How much do hosting and maintenance cost?
We start at CZK 390 a month. The exact price depends on the scope of maintenance and the number of changes we agree together. On the Business package the first three months are included in the price of the site, on Complete twelve.
What if I need a change to the site?
Just write to us. Up to thirty minutes of work a month, a change is included in the maintenance — a text change, swapping a photo, an item in the price list, publishing a finished article. A new subpage, a new section or a new form is beyond that and we price it up front, before we start.
What happens if the site goes down on a Saturday?
Report an outage to us by phone or e-mail. We respond between 8am and 8pm at weekends too, usually within two hours, and work on it continuously until the site is running. We do not guarantee round-the-clock night support — we are a small company and would rather say so up front.
Where is the data stored?
The site is static and has no database, so the site itself stores no visitor data. The hosting provider keeps operational logs including IP addresses, which may count as personal data depending on the circumstances — which is why we mention them. Whatever a visitor fills in the enquiry form is processed by the form service and sent to the e-mail address you choose. Depending on its settings, the form service may keep a copy. The contract names the hosting provider, the form service and any other processors involved. If you add a third-party service to the site yourself (maps, chat, video, statistics), it processes data under its own terms and we no longer have control over it.
Do you also maintain a website you did not build?
Yes; after assessing its condition we can usually take maintenance over. Sometimes we recommend small changes for safe operation.
Are release history, SSL and updates included in the price?
Yes. Every release of the site stays stored and you can go back to an earlier version, usually within a minute — we don’t need classic nightly backups for that. The SSL certificate renews automatically, and we keep the libraries and tools the site is built with up to date wherever it is appropriate and safe.
What is the difference between the Basic and Plus plans?
Basic at CZK 390 a month covers running the site, release history, updates, outage response and thirty minutes of changes. Plus at CZK 890 a month adds two hours of changes instead of thirty minutes, a monthly report on traffic and enquiries, and after two years a website redesign included in the price.
What exactly is the redesign after two years?
After twenty-four paid months on the Plus plan we rework the site’s appearance — typography, colours and the layout of the sections — on the existing structure and content. The address and the pages stay, so you do not lose your search positions. New subpages, an e-shop or new features are a separate job, which we price up front.
Where to next
Want the running of your site off your mind?
Send us your website address. Within 24 hours you will know whether we can take it over, for how much and what would need tidying up.
Taking it over is free and without obligation. Maintenance can be cancelled with a month’s notice, and the logins to the site and the domain stay yours throughout.